Privacy Policy
Introduction
VELYN Wellness (“VELYN”, “we”, “us” or “our”) respects your privacy. This Privacy Policy explains how we collect, use and protect personal information when you visit [www.velynwellness.in] (“Website”), place an order or interact with us.
Information We Collect
We may collect your name, mobile number, email address, billing and delivery address, order and transaction details, customer-service communications, reviews or other information you voluntarily provide. We may also collect limited technical information such as IP address, browser/device information, cookies and Website-usage data.
How We Use Your Information
We use personal information to process and deliver orders, process payments and refunds, provide customer support, communicate about orders and services, improve our Website and customer experience, manage marketing communications where permitted, prevent fraud and comply with legal or regulatory requirements.
Payments & Service Providers
Payments may be processed by authorised third-party payment providers. We may share necessary information with trusted service providers, including payment processors, logistics partners, website/hosting providers, analytics providers and customer-support providers, only as reasonably necessary to provide their services or meet legal obligations.
Cookies & Analytics
Our Website may use cookies and similar technologies to operate essential functions, remember preferences, understand Website usage and measure marketing effectiveness. We may use services such as Google Analytics and Meta advertising tools, subject to applicable law and your choices where consent is required.
Marketing Communications
Where permitted by law, we may send product updates, offers, educational content and other VELYN communications. You may opt out of marketing communications at any time using the unsubscribe option provided or by contacting us. Transactional communications may still be sent when necessary.
Sharing of Personal Information
We do not sell your personal information. We may disclose information where reasonably necessary to provide requested services, process orders, prevent fraud or security incidents, comply with law, or protect the rights and safety of VELYN, our customers or others.
Data Security & Retention
We take reasonable technical and organisational measures to protect personal information. We retain information only for as long as reasonably necessary for the purposes for which it was collected, including transactions, customer support, business records and legal or regulatory requirements.
Your Rights & Choices
Subject to applicable law, you may request access to, correction or deletion of your personal information and may withdraw consent where applicable. Requests may be made using the contact details below. We may verify your identity before processing certain requests.
Children's Privacy
Our Website and products are intended for adults. We do not knowingly collect personal information from children where such collection is prohibited by applicable law.
Third-Party Websites
The Website may contain links to third-party websites or services. Their privacy practices are governed by their own policies, and VELYN is not responsible for those practices.
Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will be published on the Website with the revised date.
Contact & Privacy Requests
