Privacy Policy
Introduction
VELYN Wellness (“VELYN”, “we”, “us” or “our”) respects your privacy. This Privacy Policy explains how we collect, use and protect personal information when you visit [www.velynwellness.in] (“Website”), place an order or interact with us.
We process personal data in accordance with the Digital Personal Data Protection Act, 2023 (DPDP Act) and other applicable Indian laws. Where we rely on your consent, such as for analytics cookies, we ask for it separately, and you can withdraw it at any time.
Information We Collect
We may collect your name, mobile number, email address, billing and delivery address, order and transaction details, customer-service communications, reviews or other information you voluntarily provide. We may also collect limited technical information such as IP address, browser/device information, cookies and Website-usage data.
How We Use Your Information
We use personal information to process and deliver orders, process payments and refunds, provide customer support, communicate about orders and services, improve our Website and customer experience, manage marketing communications where permitted, prevent fraud and comply with legal or regulatory requirements.
Payments & Service Providers
Payments may be processed by authorised third-party payment providers. We may share necessary information with trusted service providers, including payment processors, logistics partners, website/hosting providers, analytics providers and customer-support providers, only as reasonably necessary to provide their services or meet legal obligations.
Cookies & Analytics
We use cookies and similar technologies on the Website. When you first visit, a cookie banner lets you accept all cookies, reject non-essential cookies, or choose by category. You can change your choice at any time using the cookie icon at the bottom-left of every page.
Essential cookies are always active because the Website cannot work without them. They keep items in your cart, support secure checkout and account login, protect our forms from spam (Google reCAPTCHA), serve the correct cached version of pages, and remember your cookie choice.
Analytics cookies are used only if you consent. They help us understand how visitors find and use the Website so we can improve our products, content and navigation. We use:
- Google Analytics 4 (Google LLC) to measure visits, page views and traffic sources.
- Microsoft Clarity (Microsoft Corporation) to understand on-page behaviour through heatmaps and session recordings. Clarity masks on-page text and does not run on account, cart, checkout or contact pages.
Information collected by these services may be processed on servers outside India. We do not currently use advertising or retargeting cookies. If we introduce them, we will update this Policy and ask for your consent before they are used.
You can also block or delete cookies through your browser settings, although some parts of the Website may not work properly without essential cookies.
Marketing Communications
Where permitted by law, we may send product updates, offers, educational content and other VELYN communications. You may opt out of marketing communications at any time using the unsubscribe option provided or by contacting us. Transactional communications may still be sent when necessary.
Sharing of Personal Information
We do not sell your personal information. We may disclose information where reasonably necessary to provide requested services, process orders, prevent fraud or security incidents, comply with law, or protect the rights and safety of VELYN, our customers or others.
Data Security & Retention
We take reasonable technical and organisational measures to protect personal information. We retain information only for as long as reasonably necessary for the purposes for which it was collected, including transactions, customer support, business records and legal or regulatory requirements.
Your Rights & Choices
Under the DPDP Act and other applicable law, you have the right to:
- request a summary of the personal data we process about you and how it is used;
- request correction, completion or updating of inaccurate or incomplete personal data;
- request erasure of personal data that is no longer needed, unless we must retain it to meet legal obligations;
- withdraw your consent at any time, as easily as you gave it, including through the cookie icon for analytics cookies;
- nominate another person to exercise your rights in the event of your death or incapacity; and
- raise a grievance with us and, if it is not resolved, approach the Data Protection Board of India.
Withdrawing consent does not affect processing carried out before the withdrawal. To make a request, use the contact details below. We may verify your identity before acting on certain requests and will respond within the timelines required by law.
Children's Privacy
Our Website and products are intended for adults. We do not knowingly collect personal information from children where such collection is prohibited by applicable law.
Third-Party Websites
The Website may contain links to third-party websites or services. Their privacy practices are governed by their own policies, and VELYN is not responsible for those practices.
Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will be published on the Website with the revised date.
Last updated: 31 October 2026
Contact & Privacy Requests
